FAQS

 

  • An escape room is an exciting and adventurous game in which participants are “locked” into a themed room with their team. They must solve riddles, puzzles, and clues to complete tasks before the time runs out.

  • Operation Escape
    83 Station Road
    West Wickham
    Kent
    BR4 0PX

    We are easily accessible by car, bus and train.
    We are a 10 minute walk from West Wickham Station.

  • We recommend parking in Ravenswood Avenue Car Park (behind Sainsburys) as it is a 1 minute walk from our venue!
    Please be aware that payment for this car park is cashless and can only be done via 'RingGo'.

    There is also free parking on some of the nearby roads but it can be tricky to find a space!

  • You should arrive at your allotted time. Please note that if you arrive late, we may not be able to allow the full time for your booking and may need to deduct time off your game.

  • £35pp - for teams of 2

    £30pp - for teams of 3 or more

    Please see our 'Children's Parties' page for our party package prices.

  • Escape Rooms are fun for all ages. We like to say that our rooms are written for adults but suitable for children e.g nothing inappropriate or scary. Perfect for adult teams of all ages or mixed groups of children and adults!

    Under 16 year olds must have at least one team member that is 18 years old or over. Anyone is welcome to play, however, we wouldn’t recommend this activity for those younger than 7.

    If you are booking a children's party, then a staff member will go in the game with the team and therefore an adult is not required to play.

    Pricing is the same for both adult and children team members.

  • The whole experience will last approximately 75 minutes. You will have a pre game breifing, 60 minutes to complete the game itself and time for a team photo afterwards!
    Please arrive at the scheduled time for your booking. Late comers may have time deducted off their game.

  • None of our games require all team members to to crawl through small spaces and you are never locked in. The lights always stay on and there are no live actors or jump scares.

    If you are nervous or have any questions about our games then please give us a call on 07752 110363.

  • Please wear whatever you are comfortable in. We recommend trainers.

    For safety reasons, we don’t allow high heels to be worn in our game. Thank you.

  • Refunds are not accepted; however, the booking value will have full flexibility to reschedule to future dates or to transfer to a gift card. (Up to 48hrs before your booking or up to 2 weeks before for a party booking)

  • Only one discount/coupon/etc. can be used per booking.

  • The door is never locked so you can exit the game at any point. In the event of an emergency, you are responsible for your own health and safety while you are here.

  • We will never sell, share, or otherwise distribute your Personal Data to third parties.

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ACCESSIBILITY

WHEELCHAIR USERS/ MOBILITY ISSUES:

The main reception entrance has a single step to get in and out of the building.

Due to our games being across multiple levels (with stairs) and some of our doors being below standard width we, unfortunately, are ununable to accomodate wheelchairs.

All our escape rooms contain puzzles that require you to reach up high, down low or use fine motor skills. Our staff are more than happy to assist where required. If you think you may require some assistance, please let us know before booking so we can assure we have everything you need.

All of our games can have seating provided for those that require it. Please make us aware of this before booking.

DEAF/HOH:

Our rules and safety briefing can be emailed to you prior to arrival, or a printed copy is available at the venue. Some of our games have sounds to notify you of ceratin events within the game, please email/call to discuss this before booking.

LIGHT SENSITIVITY:

The Peril of Sherwin Hones has a few moments of flashing light. Some of our games contain moments of low level light. Please call/email to discuss this before booking.

COLOUR BLINDNESS:

The following rooms have colour-based puzzles:

The Curse of Curawoods Garden - 1 puzzle. Can be modified with plenty of prior notice.

Feline Fiasco - 2 Puzzles. Can be modified with plenty of prior notice.

Please call/email to discuss this before booking.

If you have any specific requirements or have any questions regarding how appropriate any of our rooms would be for you then please contact us on:

EMAIL:   info@operation-escape.co.uk

PHONE:   07752 110363